Practice Management

Claire Priest and Isla Inkster

The practice managers are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care.  They are also responsible for human resources, finance, patient safety and equipment maintenance. The practice managers supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


Margo Spence, Verona Johnson, Margaret Spence, Martha Moar, Ann Thomson and Valerie McMillan.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, financial claims, patient records and carrying out searches and practice audits.

We recognise that it may appear that we have a lot of reception staff working for us, however all staff members work part time and support the Unst community at other locations.  We are staffed with two receptionists in the morning to allow for dispensing of acute medication from appointments and in the afternoon there is only one reception team member working.  

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